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Showing prices on a garage website
Customers worry about being overcharged. Clear prices answer that worry before they pick up the phone.
What to show
- A servicing menu with 'from' prices by service level
- MOT prices, if you offer them
- Common jobs with a typical price, such as brake pads or a battery
Explain what changes the price
The make and model, parts used, and what the inspection finds can all change the final cost. Say so, and say that you will agree the work and price with the customer before you carry out anything extra.
Parts and labour
Show whether prices include parts, labour and VAT. Customers trust a price that tells them what is included.
Keep it up to date
Out-of-date prices cause arguments. Review the list regularly. Your website should be easy for you to update, which is part of our monthly care plan.
Look into the current UK rules on price information and unfair practices, and ask Trading Standards if you are unsure. This guide is general information, not legal advice.
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