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Qatar Airways flight delay compensation: how to claim

Updated 5 November 2026 · General information, not legal advice.

Quick answerYou can claim from Qatar Airways under UK261 if your flight leaving a UK airport arrived more than three hours late and the cause was not an extraordinary circumstance. Claim from Qatar Airways first, then escalate to an ADR scheme or the CAA if you are unhappy or wait more than eight weeks. Amounts are £220, £350, or £260 to £520 per passenger, by distance.

Does UK261 cover Qatar Airways flights?

Qatar Airways is not a UK or EU airline, so UK261 generally applies to its flights leaving a UK airport. Flights arriving in the UK on Qatar Airways are usually not covered by UK261.

Check the operating carrier on your booking: the airline that flew the plane may differ from the one you booked with. If you are not sure, ask Qatar Airways or see UK261 vs EU261.

How much can you claim?

The amounts are fixed by distance and delay, per passenger: £220 under 1,500 km, £350 from 1,500 to 3,500 km, and £260 or £520 over 3,500 km. See the full table and calculator.

How to claim from Qatar Airways

Collect your booking reference, flight number, date, and scheduled and actual arrival times.
Find the compensation or customer relations page on Qatar Airways's own website, or write to its customer service. Do not use look-alike sites.
State the UK261 amount and ask for payment. Keep a copy.
If the answer is no, or you hear nothing for eight weeks, escalate to the airline's ADR scheme or the CAA.

Claim yourself or use a service?

You can claim from Qatar Airways for free. If you would rather hand it over, Compensair lists Qatar Airways among the airlines it files claims against. Compensair pays us a fixed reward (€8 for a valid application on this airline group), which does not cost you extra. See claim yourself or use a claims company.

Other airlines

You can apply to any airline. Whether you are paid depends on your flight and the cause of the disruption, so we cannot promise a payout. We use names and codes, not logos: we are independent and not affiliated with any airline.

Common reasons Qatar Airways may refuse

The usual reason is extraordinary circumstances, such as bad weather. Ask for the specific cause in writing. Delays caused by a technical fault or strike are often disputed.

Frequently asked questions

Can I claim compensation from Qatar Airways?

Yes, if UK261 applies to your flight, you arrived more than three hours late, and the cause was not an extraordinary circumstance. Qatar Airways must be claimed from first.

How long does Qatar Airways take to respond?

The CAA says you can escalate if an airline takes more than eight weeks to respond or you are unhappy with its final response.

Does UK261 cover Qatar Airways flights arriving in the UK?

Usually not, because Qatar Airways is not a UK or EU airline. Flights leaving a UK airport are covered.

Sources and official bodies: CAA: delays and compensation · CAA: cancellations · CAA: resolving travel problems · GOV.UK. Reviewed 5 November 2026.