Malaysia Airlines changes, cancellations and refunds: what UK passengers should know
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In this guide
Plans change. A little reading before you buy saves a lot of stress later. This guide is general information, not legal advice.
1Check the fare rules before you book
Look at whether the fare allows changes, how much changes cost and whether it is refundable. A cheaper fare often has stricter rules. Compare it with a more flexible fare if your plans are uncertain.
2Make changes through your booking
Use Manage my booking first. If you booked through an agent, contact them. Keep your confirmation emails and note any reference numbers.
3If the airline changes or cancels your flight
- Check the options offered: a different flight, a refund or a voucher.
- Keep receipts for extra costs such as meals and accommodation.
- Note the times of the delay or cancellation.
4Think about travel insurance
Insurance can cover costs the airline does not, such as medical problems and some cancellations. Check the policy terms and exclusions before you travel.
5Protect your trip
Book changeable hotels where you can. See where to stay in Kuala Lumpur.
Fares, rules and schedules change. Check your booking and the airline before you travel.
This guide is part of our complete Malaysia travel guide for UK visitors. See all flights & airports guides.
Frequently asked questions
How do I change a Malaysia Airlines booking?
Use Manage my booking, or contact your travel agent if you booked through one. Charges depend on your fare type.
What if my flight from the UK is cancelled?
You may have rights under UK passenger rules. Check the Civil Aviation Authority's guidance and keep your documents and receipts.
Should I choose a flexible fare?
If your plans may change, a more flexible fare can be worth the extra cost. Compare the difference.
