Returns and refunds

Single bags are not on sale at the moment. This page applies to bulk orders and to single-bag orders if we open them again.

Changed your mind? 14 days to cancel

Every bag is handmade for you when you order, so please be sure before you buy. The cancellation right below is for consumers. If you are ordering for a school, madrasah, mosque or other organisation, that is a business purchase and the consumer cancellation right does not apply; if anything is faulty or not as described we will still put it right, so tell us as soon as you can. You still have a legal right to cancel under the Consumer Contracts Regulations 2013, and we'll honour it as follows:

• You can cancel within 14 days of receiving your bag. Tell us by email at [email protected] with your order number before the 14 days end.
• Send it back within 14 days of telling us, at your own cost and risk. Use a tracked service and keep proof of postage.
• The bag must come back unused, clean and in its original packaging, with nothing added or removed.
• We'll refund the price of the bag and the standard delivery charge within 14 days of receiving it back (or of proof of return), to your original payment method. We don't refund any extra delivery cost you chose beyond the standard option.

Condition and deductions

You can open and look at the bag as you would in a shop. If you've handled it more than that, for example used, worn, marked, scratched, or returned it without its packaging, we'll deduct an amount to reflect the loss in value, as the law allows. A handmade leather bag that has been used cannot be sold as new.

Cancelling before we make it

If you email us soon after ordering, before we have cut the leather for your bag, we'll cancel and refund it in full. Tell us as early as you can.

Faulty or not as described

Under the Consumer Rights Act 2015:

• Within 30 days: you can reject it for a full refund.
• Within 6 months: we'll repair or replace it. If that doesn't work, you can have a refund. Faults in this period are presumed to have been there from delivery unless we can show otherwise.
• After 6 months: you still have rights for up to 6 years (5 in Scotland), but you may need to show the fault was there at delivery.

We pay return postage for faulty items.

What isn't a fault

• Natural variation in leather colour, grain and markings
• Darkening and patina with use
• Normal wear, scuffs, or damage from misuse, overloading, or drying on a radiator. See our care guide.

How to return

1. Email [email protected] with your order number and whether it's a change of mind or a fault (a photo helps for faults).
2. We'll reply with the return address.
3. Pack the bag securely and use a tracked service. Keep proof of postage.