Privacy policy
How Web Matter collects, uses and protects your information.
Last updated 27 October 2026
This policy explains what personal information Web Matter collects through webmatter.co.uk, why we collect it, and your rights. In this policy, “Web Matter”, “we”, “us” and “our” mean the independent UK web studio and publisher that runs this website. You can contact us at [email protected].
1. What we collect and why
| What | When | Why |
|---|---|---|
| Name, email address, the type of help you need and your message | When you use our contact or enquiry form, or email us | To reply to your enquiry and, if you go ahead, to provide a quote and our services |
| Anything else you choose to tell us, such as business details or a phone number | When you write to us | To understand and answer your request |
| Technical information such as your IP address, browser type and the pages requested | Automatically, whenever you visit | To deliver the website, keep it secure and fix problems |
| Your cookie banner choice | When you use the cookie banner | To remember your preference |
We do not run website analytics or advertising trackers on webmatter.co.uk. We do not ask for payment details on this website.
2. Our legal basis
- Taking steps at your request, or a contract: replying to enquiries and providing quotes and services.
- Legitimate interests: keeping the website secure and working, and running our business sensibly. We balance this against your rights.
- Consent: where we ask for it, for example for any non-essential cookies. You can withdraw consent at any time.
- Legal obligation: where the law requires us to keep records.
3. Who we share it with
We do not sell your personal information. We share it only with organisations that help us run the website and our business, who act on our instructions:
- our UK web hosting provider, which stores the website and its data;
- our email provider, which delivers and stores email;
- an image delivery service (Optimole), which receives your IP address and browser details when images on our pages load;
- security and caching tools that run on the website to protect it and keep it fast.
We may also share information where the law requires it, or to protect our rights or the safety of others.
4. Affiliate links and other websites
Some links on this website are affiliate links. If you click one and buy something, we may earn a commission at no extra cost to you. Clicking such a link takes you to another organisation’s website, which may set its own cookies and collect its own information under its own privacy policy. We do not control that. See our affiliate disclosure.
Other sites that we run on this domain may have their own enquiry forms. Where they do, the form explains what happens to your details.
On this website we also use a script from Travelpayouts (tpembars.com), the affiliate network we use for travel brands. It can turn links to airlines, hotels, car hire and similar services into tracked affiliate links, and it uses cookies and similar technologies to record that you came from our site, so we can earn a commission if you book. It receives technical information such as your IP address, browser details, the page you are on and the links you click. Travelpayouts is responsible for that data under its own privacy policy. We only see aggregated click and commission reports, and we do not use it to identify you. It loads only if you accept it in the cookie banner.
5. How long we keep information
We keep enquiries only as long as needed to deal with them and for a reasonable period afterwards in case you get back in touch. If we work together, we keep project and invoice records for as long as business and tax law require. Server and security logs are kept for a short period. When we no longer need information, we delete it or anonymise it.
6. Security
We use secure HTTPS connections, a web application firewall, regular updates and access controls to protect personal information. No system is perfectly secure, but we take reasonable steps to protect yours.
7. International transfers
We aim to keep your information in the UK. If a provider processes information outside the UK, we expect it to use appropriate safeguards required by UK data protection law.
8. Your rights
Under UK data protection law you can ask us to: tell you what we hold about you; correct it; delete it; restrict or object to how we use it; and give you a copy in a portable format. Where we rely on consent you can withdraw it at any time. To use these rights, email [email protected]. We will reply within one month.
If you are unhappy with how we handle your information, please tell us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
9. Cookies
Our cookie policy explains the cookies used on this website and how to control them.
10. Changes to this policy
We will update this page if what we do changes, and show the date at the top.
Contact
Web Matter, [email protected], contact page.